Last updated: October 16, 2026
How we use your information
Carolina Home Generators respects your privacy. This policy explains how we collect, use, and protect information when you visit our website, request a quote, or contact us for generator services.
Information we collect
We collect information you provide, including your name, email address, phone number, property address, property type, company name, and details about your generator or project. If you choose text updates, we record your consent selection, the disclosure shown, submission time, and source page. Our website and hosting services may also process technical information such as IP addresses, browser information, cookies, and server logs to operate and protect the site.
How we use information
We use your information to respond to inquiries, prepare estimates, coordinate appointments and services, provide customer support, maintain business records, and protect our website. Submitting a service request does not subscribe you to promotional emails or promotional texts.
Information sharing
We do not sell or rent your personal information. We may provide information to service providers that help us host the website, deliver communications, or fulfill your requests, subject to appropriate restrictions. We may also disclose information when required by law or necessary to protect rights and security.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their own use. Providers supporting delivery of our service messages may process this information solely on our behalf.
Text message privacy
If you separately opt in, Carolina Home Generators may send texts about service requests, estimates, appointment reminders, scheduling updates, and customer support. Consent is optional and is not a condition of purchase or service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can also contact us through our contact page to request help or withdraw consent. See our Terms of Service for messaging terms.
Remote quotes through MyGenPlan
After submitting a request, you may choose to continue to MyGenPlan for a remote quote. When you select that option, the link may carry the contact and property details you just entered to help you continue the process. Your SMS consent is not transferred as permission for a separate messaging program. MyGenPlan operates a separate website; review its privacy policy before providing additional information.
Cookies and external links
Cookies may support website functionality. You can manage cookies in your browser. Our site may link to other websites, whose privacy practices are governed by their own policies.
Security and retention
We use reasonable safeguards to protect information, but no internet transmission or storage system is completely secure. We retain information as needed to respond to requests, provide services, maintain consent records, and meet applicable obligations.
Your choices
You may ask to access, correct, or delete information you provided, subject to records we need to retain for legal or business obligations. Our services are intended for adults, and we do not knowingly collect personal information from children under 13.
Changes and contact
Updates will be posted on this page with a revised date. For privacy questions or requests, contact Carolina Home Generators through our contact page.